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General Terms and Conditions (GTC) – Pixel Tunnel

1. Tickets & Validity

  • Tickets can be purchased online through our website or directly on site.

  • A ticket entitles you to enter one session (approx. 12–15 minutes) at the selected time.

2. Time Slots & Participation

  • Sessions start every full hour, as well as at xx:20 and xx:40.

  • Please arrive at the entrance to the Pixel Tunnel at least 5 minutes before your session starts.

  • Missed time slots are generally forfeited. If availability allows, tickets may be used for a later session on the same day.

3. Number of Participants & Age Groups

  • Each session is limited to a maximum of 25 participants.

  • Children aged 0–3 years have free admission but must be accompanied by an adult.

  • Admission Prices:

    • Children 3–7 years: CHF 6.–

    • Youth 8–17 years: CHF 9.–

    • Adults 18+ years: CHF 9.–

    • Seniors 65+ years: CHF 6.–

4. Supervision & Accompaniment

  • Children under 8 years may visit the Pixel Tunnel only when accompanied by an adult.

  • Parents or guardians are responsible for supervision at all times.

5. Liability

  • The organiser assumes no liability for injuries, accidents, or damages caused by improper behaviour.

  • No liability is accepted for lost personal belongings.

6. Technical Features

  • The Pixel Tunnel contains light effects and video projections.

  • Visitors sensitive to light or visual effects enter at their own risk.

7. Payment & Refunds

  • Payments can be made online via Stripe/Wallee (cash payments are not accepted) or on site.

  • Purchased tickets are non-exchangeable and non-refundable.

8. House Rules

  • Please follow the instructions of the staff.

  • The organiser reserves the right to deny entry or remove visitors for inappropriate behaviour.

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